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What to do if you have a complaint
If you wish to register a complaint, please contact us:
In writing: Write to Ian Nagel, Greenarch Wealth Management Ltd, 28 Brenkley Way, Blezard Business Park, Newcastle upon Tyne, NE13 6DS.
By email: ian@greenarch.uk
By phone: Telephone 0345 474 4750.
Please be assured we treat complaints seriously.
For your protection if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (‘FOS’).
Please see the following link for further details:
financial-ombudsman.org.uk
We are happy to answer any queries you have about how our services can help you.
Greenarch Wealth Management
28 Brenkley Way, Blezard Business Park, Newcastle upon Tyne, NE13 6DS
Greenarch Wealth Management Limited is authorised and regulated by the Financial Conduct Authority. Company Registered in England & Wales No. 5555136. We are entered on the Financial Services Register No: 605774 at register.fca.org.uk
The Financial Conduct Authority does not regulate taxation and trust advice.
The value of your investment can go down as well as up and you may not get back the full amount invested. The guidance and/or advice contained within the website is subject to the UK regulatory regime and is therefore primarily targeted at customers in the UK. FCA consumer website – moneyhelper.org.uk
If you have a complaint or dispute with us, you are entitled to make a complaint. We have a complaints procedure that is available on request. If you wish to register a complaint, please contact us either in writing, by telephone or email.
Please be assured we treat complaints seriously. For your protection, if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (‘FOS’). Please see the following link for further details – financial-ombudsman.org.uk